App / Sports
These terms set out the rules that apply when you open an account with jaya99com, make deposits or withdrawals through Rocket or Upay, and access any part of our platform. Access to and use of our services depends on your local law and eligible regions — read these terms carefully before proceeding.
By creating an account and using any service on our platform — whether that is depositing funds via Rocket, withdrawing through Upay, browsing game titles from our lobby, or contacting our support team — you confirm that you have read and accepted the full terms set out here. These terms form the complete agreement between you and jaya99com for all platform interactions. Where any section of these terms is found to be unenforceable under applicable law in your region, that section alone is treated as void; the remaining terms continue in full effect. jaya99com may update these terms periodically to reflect changes in how the platform operates, changes in local regulations, or updates to the payment routes we support, including Rocket and Upay. When we make material changes, we will notify you through the account dashboard or by the contact address registered on your account. Continued use of the platform after a notified update constitutes acceptance of the revised terms. If you do not agree with an updated version, you should stop using the platform and contact support to discuss your account status. Availability of services depends on your local law and the eligible regions we serve.
These terms are specific to the four areas listed below. Anything falling outside these four areas — such as the operating rules of a third-party payment processor or the policies of a mobile network carrier — is governed by that third party's own terms, not ours. Where a conflict arises between our terms and a third-party document, our terms govern only what happens inside your jaya99com account.
Rules for creating, maintaining and closing your account, including identity verification requirements and login security. These terms cover every action you take while signed in, from browsing the lobby to submitting a withdrawal request through Rocket or Upay.
All deposits and withdrawals processed through the payment routes configured on this platform — currently Rocket and Upay — fall under these terms. The amounts, limits and confirmation steps shown in your account wallet at the time of the transaction are the binding reference.
Game titles, promotional copy, account communications and any other material displayed on jaya99com are covered by these terms. You may not reproduce, redistribute or commercially exploit any content without our written permission. Content access depends on eligible regions.
External services linked from our platform — including mobile wallet providers, game studios whose titles appear in our lobby, and any external verification services — operate under their own terms. We are not responsible for third-party conduct, errors or policy changes outside our account environment.
These terms are not one-sided. You have a set of practical actions available to you at any time, and we are committed to supporting those actions through the account tools and support routes we publish. If something in your account record looks wrong — a transaction amount, a wallet balance, or a payment method entry — you have the right to raise it directly and we will review the record against our system logs. Account corrections follow the verification path shown in your account settings; the fields and document requirements shown there are the authoritative steps. You do not need to accept an account decision without question: every formal dispute can be submitted in writing through our support channel, and we will respond with reference to the specific terms that apply. If you want to close your account, that request can be submitted through the support route below; any pending Rocket or Upay transaction at the time of closure will be resolved before the account is deactivated.
Your signed-in account area shows a full log of deposits and withdrawals, including the Rocket or Upay reference for each transaction. If a record appears incorrect, note the transaction reference and submit it to support for review.
Personal details registered on your account — name, contact address, linked wallet — can be updated by following the verification steps shown in account settings. Some changes require identity confirmation before they take effect.
If any part of these terms is unclear, you can submit a written question through our support channel. We will reply with the specific clause and how it applies to your account situation, not a generic copy of the full policy.
You may request that your account be closed at any time. Submit the request via support, confirm any outstanding Rocket or Upay transactions, and we will process the closure once the account balance is settled.
If you have a specific question about how a clause in these terms applies to your account, or if you want to dispute a decision we have made, there are published routes to reach us. Use the channel that matches the urgency and nature of your question — a transaction dispute needs a written record, while a general policy question can go through chat.
The live chat option is available from within your signed-in account area. Use it for general questions about how a term applies, account navigation or wallet-related clarifications. A written record of the chat can be saved from the chat window.
For formal disputes — including transaction disagreements involving Rocket or Upay, account suspension queries or requests for written policy clarification — submit your question by email through the contact address published in the account help section.
The account help section inside your dashboard contains published answers to the most common terms-related questions, including how to read your transaction log, what triggers an account review, and how to update your registered wallet details.
Our approach to the practical side of these terms — how we store account records, what data we retain and for how long, who to contact when something needs to change — follows the same direct standard as the rest of our platform. We do not make it difficult to understand what we hold or how to ask for changes.
We retain account records — including transaction logs for Rocket and Upay payments, identity verification documents and account correspondence — for the period required by the terms of our platform operation. Retention periods are noted in the account privacy section of your dashboard.
We use session cookies to keep you signed in and to maintain your account state as you move between the lobby, the wallet section and support. No third-party advertising cookie tracks your activity outside our platform. Cookie settings can be reviewed in your browser.
You are responsible for keeping your login credentials secure. If you believe your account has been accessed without your authorisation, contact support immediately through the live chat or email route. We will log the report and follow the account review process set out in these terms.
If you want to request a correction to data we hold, or if you want to understand why a particular term applies to your account, submit a written request through the email support route. We will respond with reference to the specific record or clause that governs the situation.
The questions below cover what real account holders ask about how these terms work in practice — from transaction disputes to data requests and account closure.
Yes. Every deposit and withdrawal processed through Rocket or Upay on this platform is covered by these terms. The amounts, confirmation steps and any limits shown in your account wallet at the time of the transaction are the binding reference points for any dispute.
We will notify you of material changes through your account dashboard or your registered contact address before the change takes effect. Continuing to use the platform after that notification means you accept the updated terms. If you disagree, contact support before the change date to discuss your options.
Yes. Submit a written dispute through the email support route, including the transaction reference from your account log. We review disputes against our system records and respond with the specific clause that applies. Rocket and Upay transaction references are logged in your account history.
Your account dashboard shows the information registered on your profile, including linked wallet details and transaction history. For a broader data request — such as identity documents held for verification — submit a written request through the email contact route published in the help section.
Yes. Access to jaya99com services depends on your local law and the eligible regions we serve. These terms do not override local legal requirements. If your region becomes ineligible after you have registered, the terms covering account closure and outstanding transactions will still apply to your existing account.
Contact support through the live chat or email route as soon as possible. Provide your account reference and the date the issue began. We will review the suspension against the account activity log and the relevant clause in these terms, then respond with the outcome in writing.